Prime Digitals Effective date: July 7, 2026 Last updated: July 7, 2026
These Terms and Conditions (“Terms”) are a binding agreement between Prime Digitals (“Prime Digitals,” “we,” “us,” or “our”) and the individual or entity purchasing or using our services (“Client,” “you,” or “your”). By accessing our website (https://primedigitals.co), submitting a form, checking a box to accept these Terms, making a payment, or otherwise engaging our services, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree, do not use our website or purchase our services.
Your acceptance is recorded electronically, including the date, time, and (where available) the IP address associated with your acceptance and payment. You agree that this electronic record, together with the applicable Proposal/SOW and communications in the Portal, constitutes the complete and admissible evidence of our agreement. In the event of any conflict, a signed Proposal/SOW controls over these general Terms.
3.1 We will perform only the work described in the applicable Proposal/SOW. Anything not expressly listed is out of scope.
3.2 Any addition, revision beyond the included allowance, or change to the agreed scope requires a written change order and may incur additional cost and time. Work does not proceed on out-of-scope items until the change order is approved and, where applicable, paid.
3.3 Estimated timelines are good-faith estimates and depend on your timely cooperation (Section 5). Delays caused by you do not constitute a breach by us and do not entitle you to a refund.
4.1 Deposit. Unless otherwise stated, projects require a non-refundable deposit before work begins. The deposit compensates us for reserving capacity and commencing work.
4.2 Milestones. Remaining amounts are billed at the milestones stated in the Proposal/SOW. Work on a subsequent phase begins only after the prior milestone is paid.
4.3 Recurring services. Hosting, maintenance, and similar recurring services are billed on the stated cycle. You expressly authorize recurring charges to your payment method for the services you select, until you cancel in accordance with these Terms. We will not charge amounts you have not authorized.
4.4 Third-party costs. Domains, hosting, plugins, licenses, stock assets, and advertising spend are passed through and are non-refundable once purchased on your behalf.
4.5 Late/non-payment. Overdue amounts may result in suspension of work, services, or hosting, and may accrue reasonable late fees where permitted by law.
You agree to: (a) provide accurate, complete, and lawful content, materials, and access needed to perform the Services; (b) respond to requests, proofs, and approval requests promptly; (c) warrant that you own or are licensed to use all materials you provide; and (d) designate a decision-maker authorized to approve deliverables. Your failure to cooperate that delays the project does not entitle you to a refund.
6.1 Revisions. The Proposal/SOW states the number of included revision rounds. Additional revisions are billable.
6.2 Delivery. We deliver Deliverables and milestone work through the Portal or by email.
6.3 Review window. You have 5 business days from delivery to review and either approve or submit specific, written revision requests within the agreed scope. If any delays do mention prior through official communication channel.
6.4 Deemed acceptance. If you do not submit specific written revision requests or a written rejection within the review window, the Deliverable or milestone is deemed accepted, and the project proceeds and is billed accordingly. Continued use of, or publishing/launching, a Deliverable also constitutes acceptance.
7.1 Ownership of final Deliverables created specifically for you transfers to you only upon receipt of full payment for the applicable work.
7.2 Until full payment is received, all Deliverables, working files, and licenses remain our property, and any use by you is unlicensed.
7.3 We retain ownership of our pre-existing tools, frameworks, code libraries, and know-how, and of any general methods used to create Deliverables.
7.4 Portfolio. We may display completed work in our portfolio and marketing unless you request otherwise in writing before project completion.
8.1 We only send SMS/text messages and place informational calls to individuals who have provided prior express consent, such as by selecting a clearly labeled, unchecked by default consent checkbox, providing their phone number, or otherwise opting in. Consent to receive SMS messages is not a condition of purchasing any goods or services.
8.2 SMS messages may include responses to your inquiries, customer support, appointment confirmations, project updates, service notifications, account notifications, quotes, proposals, and other communications related to the services you have requested. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time or HELP for assistance. You may also contact us at info@primedigitals.co or (213) 319-3083. Mobile carriers are not responsible for delayed or undelivered messages.
8.3 Mobile phone numbers, SMS opt in data, and consent records will not be shared, sold, rented, or disclosed to third parties or affiliates for marketing or promotional purposes. Such information is shared only with service providers as necessary to deliver the SMS service on our behalf and never for their own purposes. Please refer to our Privacy Policy for additional information.
All project communication, approvals, and deliveries occur through the Portal and/or email and constitute the official record. It is your responsibility to check the Portal and your email regularly and to raise any concern promptly. Approvals given through the Portal or email are binding.
Refunds are governed by our separate Refund Policy, which is incorporated into these Terms by reference. By accepting these Terms, you acknowledge you have read and agree to the Refund Policy.
11.1 Contact us first. You agree that, before initiating any chargeback or payment dispute, you will contact us in writing and allow us 10 business days to review and resolve the concern in good faith through the process in Section 12.
11.2 Wrongful chargebacks. Initiating a chargeback for services that were delivered, accepted, or deemed accepted, or in violation of Section 11.1, constitutes a material breach of these Terms. In such cases we may (a) suspend or terminate services and revoke any licenses, (b) present the card network with our evidence of your agreement, delivery, and acceptance, and (c) recover the disputed amount plus reasonable costs, fees, and processor penalties incurred, to the extent permitted by law.
11.3 This Section does not waive any right you have under applicable law; it establishes the good-faith process the parties agree to follow first.
12.1 Good-faith negotiation. The parties will first attempt to resolve any dispute through direct, good-faith negotiation.
12.2 Binding arbitration. If unresolved within 30 days, any dispute arising out of or relating to these Terms or the Services shall be resolved by final and binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules, rather than in court, except that either party may bring an individual claim in small-claims court.
12.3 Class-action waiver. Disputes will be resolved only on an individual basis. You and Prime Digitals waive any right to bring or participate in a class, collective, or representative action.
12.4 Governing law and venue. These Terms are governed by the laws of the State of California, United States, without regard to conflict-of-law rules. The seat/venue of arbitration and any permitted court proceedings shall be Los Angeles, California.
12.5 Prevailing party. In any dispute, the prevailing party is entitled to recover reasonable attorneys’ fees and costs, to the extent permitted by law.
12.6 Limitation period. Any claim must be brought within one (1) year after it arises, to the extent permitted by law.
Except as expressly stated in a signed Proposal/SOW, the Services and Deliverables are provided on a professional-effort basis “AS IS” and “AS AVAILABLE,” without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, non-infringement, or uninterrupted/error-free operation. We do not guarantee specific business results, rankings, traffic, or revenue.
To the maximum extent permitted by law, Prime Digitals shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or lost profits, revenue, or data. Our total aggregate liability for any claim shall not exceed the amount you actually paid us for the specific service giving rise to the claim.
You agree to indemnify and hold harmless Prime Digitals from claims, damages, liabilities, and expenses (including reasonable attorneys’ fees) arising from (a) content or materials you provided, (b) your breach of these Terms, or (c) your misuse of the Services or Deliverables.
Either party may terminate as provided in the Proposal/SOW. Upon termination, you remain responsible for payment for all work performed up to the termination date. Amounts paid for completed or in-progress work are non-refundable except as stated in the Refund Policy.
We are not liable for delays or failures caused by events beyond our reasonable control, including outages, third-party service failures, natural events, or governmental actions.
18.1 Entire agreement. These Terms, the Proposal/SOW, the Refund Policy, and the Privacy Policy are the entire agreement between the parties.
18.2 Severability. If any provision is held unenforceable, the remainder stays in effect.
18.3 No waiver. Our failure to enforce a provision is not a waiver.
18.4 Assignment. You may not assign these Terms without our written consent.
18.5 Changes. We may update these Terms; the updated version is effective upon posting. Continued use constitutes acceptance.
Prime Digitals
Email: info@primedigitals.co
Phone: (213) 319-3083
Address:
USA Office: 9201 JAMISON AVE # A, PHILADELPHIA, PA 19115-4282.
Everything you need to know about working with us.
We offer end-to-end digital services: custom B2C and B2B websites, web and app development, eCommerce, branding, video animation, domain and hosting, web maintenance, and digital marketing — everything you need to build and grow your online presence.
We design with your audience in mind, combining clean visuals with intuitive navigation. The result is fast, modern websites that are easy to use on any device.
Absolutely. We build secure, high-performing eCommerce sites that make shopping simple — from product pages to a smooth, reliable checkout.
Yes. We provide domain registration, dependable hosting, and ongoing maintenance to keep your site secure, updated, and running smoothly.
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