Prime Digitals Effective date: July 7, 2026 Last updated: July 7, 2026
This Refund Policy explains when refunds are and are not available for services purchased from Prime Digitals (“Prime Digitals,” “we,” “us,” or “our”). It is incorporated into and forms part of our Terms and Conditions. By purchasing our services or accepting our Terms, you acknowledge that you have read, understood, and agree to this Refund Policy.
Please read this carefully. Because our services are custom, labor-based, and produced specifically for you, they are treated as made-to-order professional services, and refund eligibility is limited as described below.
Prime Digitals provides custom digital services (design, development, branding, marketing, and related work). Each engagement reserves our team’s time and resources and begins with discovery and production work. Once work has begun, the value has been delivered in the form of labor and creative output, whether or not a final file has been published.
The following are non-refundable in all cases:
3.1 Before work begins. If you cancel in writing before any work has commenced and within 48 hours of purchase, you may be eligible for a refund of amounts paid, less the non-refundable deposit and any third-party costs already incurred.
3.2 Work not yet performed. If you cancel mid-project, any refund is limited to the portion of fees allocated to work that has not yet been performed, at our reasonable determination, and excludes the deposit and third-party costs. Work already performed is billed and retained.
3.3 Discretionary resolution. In cases not covered above, we may, at our sole discretion and as a goodwill gesture, offer a partial refund, account credit, or additional revisions. Any such gesture is not an admission of fault and does not modify this Policy.
If you are dissatisfied with a Deliverable, you agree to first give us a reasonable opportunity to address your concerns through the revision process before requesting a refund or initiating any payment dispute. We will make reasonable revisions within the agreed scope to meet the specifications in your Proposal/SOW. Dissatisfaction with a subjective creative preference, where the work meets the agreed specifications, is not grounds for a refund.
All refund requests must be submitted in writing to info@primedigitals.co (or through the Portal) and must include: your name, project/order reference, payment details, the specific Deliverable at issue, and a clear description of the concern. Requests that do not follow this process may be delayed. It is your responsibility to monitor the Portal and your email for our response and any follow-up needed to process a request.
Approved refunds are issued to the original payment method within 7-14 business days of approval. We are not responsible for delays caused by your bank or card issuer. Any refund is net of non-refundable amounts and third-party costs as described above.
If a refund is issued for a specific Deliverable, the license or ownership of that Deliverable does not transfer to you, and you agree not to use, publish, or display that Deliverable. Rights in any Deliverable transfer to you only upon full, non-refunded payment for that Deliverable.
8.1 You agree to contact us and complete the process in Section 5, and the cure period in Section 4, before initiating any chargeback or bank/card dispute, and to allow us 10 business days to resolve the matter.
8.2 A chargeback filed for work that was delivered, accepted, or deemed accepted, or filed without first following this Policy and our Terms, is considered a wrongful chargeback and a breach of our Terms. In response we may present evidence of your agreement, delivery, and acceptance to the card network; suspend or terminate services and revoke licenses; and recover the disputed amount plus reasonable costs and fees permitted by law.
8.3 Nothing here waives rights you hold under applicable law; this Section sets out the good-faith steps the parties agree to follow first.
To support fair resolution of any dispute, we maintain records including your acceptance of these Terms (with date/time), the Proposal/SOW, communications, deliveries, and approvals. You agree these records are accurate evidence of the engagement.
We may update this Refund Policy from time to time. The updated version is effective upon posting, with a revised “Last updated” date. The Policy in effect at the time of your purchase governs that purchase.
Prime Digitals
Email: info@primedigitals.co
Phone: (213) 319-3083
Address:
USA Office: 9201 JAMISON AVE # A, PHILADELPHIA, PA 19115-4282.
Everything you need to know about working with us.
We offer end-to-end digital services: custom B2C and B2B websites, web and app development, eCommerce, branding, video animation, domain and hosting, web maintenance, and digital marketing — everything you need to build and grow your online presence.
We design with your audience in mind, combining clean visuals with intuitive navigation. The result is fast, modern websites that are easy to use on any device.
Absolutely. We build secure, high-performing eCommerce sites that make shopping simple — from product pages to a smooth, reliable checkout.
Yes. We provide domain registration, dependable hosting, and ongoing maintenance to keep your site secure, updated, and running smoothly.
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