Privacy Policy

About The Policy

Prime Digitals Effective date: July 7, 2026 Last updated: July 7, 2026

 

Prime Digitals (“Prime Digitals,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices you have — including with respect to phone calls and SMS/text messaging.

 

By using our website (https://primedigitals.co), submitting a form, or opting in to receive calls or text messages from us, you agree to the practices described in this Privacy Policy.

1. Who We Are

Prime Digitals is a web design and development agency providing website design, development, e-commerce, app development, branding, hosting, maintenance, and digital marketing services.

Contact information –
Email: info@primedigitals.co  
Phone: (213) 319-3083
Business address: USA Office: 9201 JAMISON AVE # A PHILADELPHIA, PA 19115-4282

2. Information We Collect

We collect information you provide directly to us and information collected automatically when you use our website.

 

Information you provide, which may include: – Name – Email address – Phone/mobile number – Company name – Project details and any message content you submit through our contact forms, quote requests, or newsletter sign-up

 

Information collected automatically, which may include: – IP address, browser type, and device information – Pages visited, referring URLs, and time spent on the site – Cookies and similar tracking technologies used to improve site functionality and analytics

3. How We Use Your Information

We use the information we collect to:

  • Respond to your inquiries and provide requested services.
  • Prepare and deliver quotes, proposals, and project deliverables.
  • Send administrative, transactional, and service related communications.
  • Send appointment confirmations, project updates, account notifications, and follow up communications related to your requested services.
  • Contact you by phone or SMS/text message where you have provided prior express consent.
  • Improve our website, services, and customer experience.
  • Comply with legal obligations and enforce our Terms and Conditions.

4. SMS/Text Messaging and Phone Communications

Consent. We only send SMS/text messages and place informational calls to individuals who have provided prior express consent, for example, by checking a consent box on our website form, providing your phone number and agreeing to be contacted, or otherwise opting in. Consent to receive SMS messages is not a condition of purchasing any goods or services.

Types of Messages. Messages may include responses to your inquiries, customer support, appointment confirmations, project updates, service notifications, account notifications, quotes, proposals, and other information related to the services you have requested.

Message Frequency. Message frequency varies based on your interaction with us.

Cost. Message and data rates may apply depending on your mobile carrier and plan.

Opting Out. You can opt out of SMS messages at any time by replying STOP to any message. After you send STOP, we will send a one time confirmation message, and you will receive no further SMS messages unless you opt in again.

Help. For assistance, reply HELP to any message or contact us at info@primedigitals.co or (213) 319-3083.

Carriers. Mobile carriers are not responsible for delayed or undelivered messages.

Mobile Information Sharing. No mobile information, including your phone number, will be shared, sold, rented, or disclosed to third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties. Information may only be shared with service providers strictly as necessary to deliver the SMS service on our behalf and never for their own purposes.

5. SMS Terms and Conditions

By opting in to receive SMS messages from Prime Digitals, you agree to receive text messages regarding customer support, appointment confirmations, project updates, account notifications, and responses to your inquiries.

You may opt out of receiving SMS messages at any time by replying STOP to any message. To receive additional information or assistance, reply HELP.

Message frequency varies depending on your interaction with our services. Message and data rates may apply.

If you have any questions about our SMS service or need assistance, reply HELP to any SMS message or contact our customer support team using the information below:

Prime Digitals
Email: support@primedigitals.co
Website: Contact Us – Prime Digitals

6. How We Share Information

We do not sell your personal information. We may share information only in the following limited circumstances: – Service providers / sub-processors: trusted vendors who perform services on our behalf (hosting, analytics, email/SMS delivery, payment processing) under confidentiality obligations, and only as needed to deliver the service. – Legal requirements: when required by law, subpoena, or to protect our rights, safety, or property. – Business transfers: in connection with a merger, acquisition, or sale of assets, subject to this Privacy Policy.

 

As stated in Section 4, SMS/text messaging opt-in data and consent are never shared with third parties or affiliates for their marketing purposes.

7. Cookies and Tracking

We use cookies and similar technologies to operate the site, remember preferences, and analyze traffic. You can control cookies through your browser settings. Disabling cookies may affect site functionality.

8. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this policy, to comply with our legal obligations, resolve disputes, and enforce our agreements.

9. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

10. Your Rights and Choices

Depending on your location, you may have the right to: – Access, correct, or delete the personal information we hold about you – Opt out of marketing communications (including SMS via STOP, or by contacting us) – Request information about how your data is processed

 

To exercise any of these rights, contact us at info@primedigitals.co.

11. Children’s Privacy

Our website and services are not directed to children under 13 (or the minimum age in your jurisdiction), and we do not knowingly collect their personal information.

12. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of those sites.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “Last updated” date.

14. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at:

Prime Digitals 
Email: info@primedigitals.co  
Phone: (213) 319-3083
Business address: USA Office: 9201 JAMISON AVE # A PHILADELPHIA, PA 19115-4282.